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Returns & Refunds

Payment Policy

This website is operated by Zuzi Pty Ltd trading as Zazi.

All prices are in Australian dollars, and the Zazi website will only accept payment in Australian dollars.

Goods purchased on the Zazi Internet site will only be sent to the purchaser’s postal address once payment has been received and name and address details have been verified. Verification processes may include a search on the Sensis White Pages website, or through a phone call. If verification of name and address cannot be done to Zazis’ satisfaction, Zazi will not release the goods and will instead issue a refund.

In the event of the purchase of goods as a gift, Zazi will need verification of the recipient’s name and address as supplied on the order. The process as detailed above will apply to such purchases.

The Merchant name Zuzi PTY LTD will appear on your credit card statement.


Return Policy

Please choose carefully, as we do not normally give refunds if you simply change your mind or make a wrong decision.

You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different from a sample shown to you.

You should return a copy of the receipt printed off at the time of purchase along with the returned items.

Please contact us in advance of sending items to be returned to obtain a Return Authorisation (RA) Number. Shipments received without an RA number clearly stated on the outside of the box will be rejected and returned to their sender. Freight to Zazi is the responsibility of the sender. Please ensure the item is adequately insured when shipping.

The above policy is not intended to override or limit your statutory rights in any way.


Security Policy

Zazi is very concerned about your security on the web.

The Zazi website is secured by a SSL certificate for information which is regarded by Zazi Mineral Cosmetics as private and confidential and is transferred between our customers and us over the internet. If you require more information about SSL certificates please cut and paste the following website address into your browser- 

www.globalsign.com/ssl-information-center/what-is-ssl.html

This site uses the Securepay Payment Service. Securepay Pty Ltd provides a secure gateway between your credit card issuer and our bank, providing a secure payment solution for the use of our websites shopping cart.


Delivery Policy

Outgoing freight is dispatched via Australia Post (E-Parcel registered and Express Post). Freight is calculated based on the weight and bulk of the item(s) being shipped.

Goods in stock will ship within 1 working day of receipt of payment. Goods on backorder will ship within 1 working day of being received by us. All backorders will be notified upon order receipt. Backordered items may be cancelled at any time prior to shipping.

Product delivery via regular registered post is generally within three to five working days, Express Post delivery is next day within the Express post network (Please check that you are situated within this network area as delivery times are the same as regular post if you are outside the covered areas).